Privacy Policy

Home Decor GB Ltd is committed to protecting your privacy. Any personal information we collect will be used in accordance with the Data Protection Act 1998 and other applicable laws.

In this Privacy Policy references to "we" and "us" are to Home Decor GB Ltd.

Control of personal information

Any personal information provided to, or to be collected by, Home Decor GB Ltd is controlled primarily by Home Decor GB Ltd (company number (05268170), registered office:

Innovation Way,
Woodhouse Mill,
Sheffield,
S13 9AD.

What information do we collect and how do we use it?

We will only collect information about individuals, where it is specifically and knowingly provided, for example, at the time of ordering. This data is referred to in this policy as 'personal information'.

When you order, we collect personal information to process and fulfil your order(s).  When you place an order we will carry out security checks to protect against fraudulent transactions.

We do not store credit card details nor do we share customer details with any 3rd parties.

Will Home Decor GB Ltd share the information it receives?

We use third parties to carry out certain activities on our behalf. Examples include fulfilling orders, carrying out surveys and installations, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes.

To protect against fraudulent transactions we may pass personal information to external agencies who will check the information we give them against public and private databases and may keep a record of such checks to use in future security checks.

We may share non-personal aggregate statistics (group) data about visitors to this site, sales and traffic patterns with connected group companies or other parties. However we do not sell or share any information about you as an individual user of this site unless you agree to us doing so.

You have the opportunity when placing your order to give your consent to allow B&Q to contact you for marketing and other purposes. We will automatically pass your personal and order details to B&Q as part of our agreement with them for operating this website. B&Q will however only use this information to contact you for marketing and other purposes if you give your consent to them doing so when placing your order.

We may also from time to time like to keep you up to date with new product launches or offers and when placing your order you will be asked if you wish to receive such communications from us.

You can opt out of receiving email marketing information at any time by emailing us at bandqslideandstore@hdhc.com.

 Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.

Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the Express Checkout and enable us to store items in your Shopping Basket between visits.

Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.

It is not possible to purchase using www.bandqslidingandstorage.com unless you have cookies turned on and we recommend that you leave them turned on.

The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

How does Home Decor GB Ltd protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

Children

Home Decor GB Ltd does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use www.bandqslidingandstorage.com only with the involvement of a parent or guardian.

How do I make a complaint to Home Decor GB Ltd?

Home Decor GB Ltd will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are still not happy with the way your complaint is being handled you should write to:

Home Decor GB Ltd
Customer Support Department
Innovation Way
Woodhouse Mill
Sheffield
S13 9AD,

Policy changes

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by Home Decor GB Ltd will be posted here and will take effect immediately. This policy was last updated in December 2011.

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