Terms & Conditions

Terms and Conditions - bandqslidingandstorage.com

bandqslidingandstorage.com is owned and operated by Home Decor GB Ltd ("we/us"). Home Decor GB Ltd is registered in England and Wales under Company number 05268170 and our registered office is at Innovation Way, Woodhouse Mill, Sheffield, S13 9AD. Our VAT registration number is GB 997 3003 93.

These Terms and Conditions apply to all use of bandqslidingandstorage.com and all transactions for the sale of goods on bandqslidingandstorage.com. Please read them carefully. They do not affect your statutory rights.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on bandqslidingandstorage.com.

Prices

All prices on bandqslidingandstorage.com include any VAT payable and include delivery charges.

Although we endeavour to ensure that all pricing information on bandqslidingandstorage.com is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error, at our discretion, we will either contact you to ask you whether you wish to continue with the order at the correct price, or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

We reserve the right to adjust prices, offers, goods and specifications of goods on bandqslidingandstorage.com at our discretion at any time before (but not after) we accept your order.

Your Order

You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "confirm order" button on the check out page.

All orders made by you through bandqslidingandstorage.com are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

Information concerning stock availability is not available on bandqslidingandstorage.com. If you order goods which are not available from stock, we will contact you by e-mail or by telephone to discuss how you wish to proceed. You will have the option to wait until the goods are available from stock, or cancel your order in accordance with our returns policy below.

Delivery

We will aim to deliver your order within 14 days of you placing it with us. You will be contacted by text within 48hrs to confirm receipt of order. You will be contacted to arrange delivery, approximately 7 days after placing your order.

If any items you order are not available we will use the telephone or email details you have provided to contact you and discuss how you wish to proceed.

Deliveries normally occur between 7am and 6pm.  Currently the exact timing of delivery cannot be specified but we will always call the day before to arrange a delivery slot, which will be either a morning or an afternoon.

Working days are classified as Monday to Friday and exclude bank holidays.

Unless otherwise stated, all deliveries will be made direct to the room of your choice.

We do not deliver items to multiple addresses.

Delivery is available to all UK and Eire addresses. Some of the more remote Isles of Scotland may take a longer lead time, but you will be advised.

At the point of delivery the driver will check the product against the delivery note for content and appearance. A signature on the Delivery Note will be requested as proof of receipt during all deliveries. You then have a period of 72 hours to ensure the goods are fit for purpose and you will have no recourse after the 72 hour period expires.

We will have made every reasonable effort to ensure that your items arrive as you expect and fit for purpose.

Our returns policy - terms and conditions

  • Should you have any query or question then In the first instance you should call us on 0114 293 3040 or by emailing us at bandqslideandstore@hdhc.com, or writing to us at Home Decor GB Ltd, Innovation Way, Woodhouse Mill, Sheffield, S13 9AD.
  • All Orders that are made to measure to your requirements will not be exchanged or refunded and you will have agreed to this when completing your order online.
  • In certain situations it may be necessary for us to cancel your order. This may be due to a production issue with our manufacturing plant, or other circumstances outside of our control. In the event of this occurring we will notify you via e-mail and re-credit any money debited at order placement.
  • We will not be liable for any compensation payment in the event of order cancellation by us.
  • On delivery of the Goods please check that the delivery boxes are in good condition. You must sign the courier’s delivery note and if damage has occurred ensure this is noted on accepting the goods. You have a period of 72 hours to check and inspect the goods and report any issues. We will not take any responsibility for goods damaged in transportation, which has not been signed for as ‘damaged’ or not reported back within the 72 hour timeframe.
  • Ownership & title of the goods will pass to you upon delivery.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED

Payment

The total cost of your order is the total price of the goods selected.

All payments will be transacted by our payment service provider Sage Pay via their secure site. Sage Pay systems are compliant with the payment card industry data security standards.

Payment can be made by most major Visa and MasterCard credit or debit cards. American Express cards are not accepted.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order

Security and Privacy Policy

You should read our security & privacy policy.

Faulty Products

If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 0114 293 3040 to arrange.

Lines are open 8.30am to 5.00pm weekdays except Friday which is until 4pm.

On screen video guides

This film is provided for general information and background, it should not be relied upon as the sole information on how to complete a task.

Before commencing any DIY task please:

  • Assess the risks associated with what you are about to do – taking any necessary precautions; and
  • Read and follow all manufacturer’s instructions relating to the equipment, products or task you are about to use.

If you are in any doubt, please stop and seek advice from a professional. The tasks shown should not be attempted by the under 18s or the inexperienced. Some tasks such as work involving gas should only be carried out by qualified professionals.

All references are correct at the time of filming.

General Conditions

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Home Decor GB Ltd.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations.

Home Decor GB Ltd will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the reasonable control of Home Decor GB Ltd , Home Decor GB Ltd may not be able to do so. In such circumstances home Decor GB Ltd will contact the Customer and agree an alternative date. The Customer will also do all that he/she reasonably can to enable the delivery to take place on the given date. In the case of unforeseen circumstances beyond the reasonable control of the Customer the Customer may not be able to do so. In such circumstances the Customer will contact Home Decor GB Ltd and agree an alternative date.

As soon as Home Decor GB Ltd has delivered the goods, the Customer will be responsible for their safekeeping and Home Decor GB Ltd will not be responsible for any damage or fault arising from incorrect storage. If the Customer delays a delivery, Home Decor GB Ltd’s responsibility for everything other than damage due to its negligence will end on the date Home Decor GB Ltd agreed to deliver them as set out in the contract.

Ownership of the goods shall remain with Home Decor GB Ltd and shall not pass to the Customer until the agreed price for them, together with all other sums due from the Customer to Home Decor GB Ltd, have been paid in full.

To the extent permitted by law, Home Decor GB Ltd accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.

These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.

Contracts are made and accepted subject to these Conditions of Sale

In these terms and conditions:

"We and Us" means Home Decor GB Ltd either alone or together with you, as the context requires;

"Working day" means every day of the year except weekends, and English statutory and public holidays;

"You" means the person ordering goods subject to these terms and conditions;

Our details

Home Decor GB Ltd
Innovation Way,
Woodhouse Mill,
Sheffield
S13 9AD
Registered in England under no. 05268170
VAT Registration no. GB 997 3003 93

Terms Of Use

You may download and print extracts from this site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site. You are not allowed to copy (whether by printing onto paper, storing on disk or any other way), distribute (including distributing copies), tamper with or alter in any way or otherwise use any material contained in this website.

You are not allowed to copy any material from this website for any other commercial purpose.

You are not allowed to remove any copyright, trademark or other intellectual property notices or watermark contained in the original material or from any material copied or printed from the website.

You are not allowed to use the website for any activities that breach any laws, infringe any other parties rights, or breach any standards, content requirements or codes published by any relevant authority.

You are not allowed to use the site in any way that interferes with our systems, other users or harasses, menaces or harms anyone. You will indemnify us from and against all actions, claims suits, demands, liabilities, costs or expenses arising out of, or in any way connected with, use of the site by you or any other person using your login information.

You are not allowed to use the site to make any speculative, false or fraudulent orders.

This website consists of images, text, formats and styles of presentation, software (including HTML code) and material analogous to it ('Material'). All copyright and other moral ownership and intellectual property rights capable of subsisting in the Material or derivatives of it from time to time is either owned exclusively or is licensed to Home Decor GB Ltd or one of its subsidiary companies.

You acknowledge our rights to the Material. Save as provided elsewhere in these Terms you must not copy, modify, manipulate, transmit, perform, publish, display, license or create derivative works from Material accessed through this site. Where copying or transmission is expressly permitted, you must not display any author attribution or copyright notice.

This website also contains certain Home Decor GB Ltd (or a subsidiary company) trademarks (whether granted or applied for), graphics, logos and service names ('Devices'). The Devices are owned exclusively by Home Decor GB Ltd or a subsidiary and may not be copied or reproduced in any format (save as provided elsewhere in these Terms), or used in connection with any product or service without Home Decor GB Ltd consent as applicable. All other trademarks not owned by Home Decor GB Ltd that appear on this site are the property of their respective owners, who may not be affiliated with, connected to, or sponsored by Home Decor GB Ltd or its subsidiaries.

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